abajee Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal data abajee collects, how it is used, how it is protected, and what rights you hold as a player on the abajee platform.
1. Introduction
abajee ("abajee", "we", "us", "our") is committed to protecting the privacy and security of every person who accesses the abajee Platform at abajee.ws ("Platform"). This Privacy Policy describes in detail the types of personal data we collect, the purposes for which we process it, the parties with whom we may share it, the measures we take to keep it secure, and the rights available to you as a data subject.
By creating an account on abajee or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must discontinue using the Platform immediately and contact us to close your account.
This Privacy Policy forms part of the abajee Terms & Conditions. Reading both documents together gives you a complete picture of your rights and obligations as a player on the abajee Platform.
abajee processes personal data only for the purposes set out in this Policy and only to the extent necessary for those purposes. We do not sell personal data to third parties. We do not use personal data for purposes incompatible with those disclosed here without obtaining fresh consent.
2. Personal Data We Collect
abajee collects the following categories of personal data from players and site visitors.
Sensitive Data: abajee does not intentionally collect special categories of sensitive personal data (such as health information, religious beliefs, or political opinions). Please do not include such information in any communication with abajee.
3. How We Collect Your Data
Directly From You
- When you register an account on the abajee Platform by submitting your name, mobile number, and date of birth.
- When you complete KYC verification by uploading identity documents.
- When you make a deposit or request a withdrawal by providing payment method details.
- When you contact abajee support via live chat or any written communication channel.
- When you opt in to promotional communications or complete any voluntary survey or feedback form.
Automatically
- Technical data such as IP address, device identifiers, and browser information is collected automatically each time you access the Platform.
- Gaming activity and session data is recorded in real time as you interact with games, place bets, and navigate the Platform.
- Server logs capture timestamps, page requests, and error events for security monitoring and performance optimisation purposes.
From Third Parties
- Identity verification and fraud screening services may share the results of document checks and watchlist screenings with abajee.
- Payment providers (bKash, Nagad, Rocket, Upay, and banking partners) share transaction confirmation data to facilitate deposit crediting and withdrawal processing.
- Game providers (Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, Microgaming) share game-session data necessary for dispute resolution and responsible gaming monitoring.
4. How We Use Your Personal Data
abajee processes your personal data only where we have a lawful basis to do so. The primary bases we rely on are: (a) performance of a contract — processing necessary to deliver the abajee service you have signed up for; (b) legal obligation — processing required to comply with applicable laws including anti-money laundering (AML) regulations; (c) legitimate interests — processing for fraud prevention, security, and platform improvement; and (d) consent — processing based on your explicit opt-in, such as for marketing communications.
Account Management
To create and maintain your abajee account, verify your identity, process deposits and withdrawals, and manage your account preferences including responsible gaming settings such as deposit limits and self-exclusion.
Service Delivery
To provide access to casino games, sports betting markets, crash games, and all other features of the abajee Platform; to calculate and credit winnings; and to process bonus awards and wagering progress tracking.
Legal and Compliance
To conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by applicable regulations; to detect and prevent fraud, money laundering, and other financial crimes; to respond to lawful requests from competent authorities; and to enforce the abajee Terms & Conditions.
Platform Improvement
To analyse aggregated and anonymised usage patterns to improve Platform performance, game selection, payment processing speed, and the overall player experience. Individual players are not identified in statistical analysis reports.
Marketing Communications
Where you have opted in, to send you promotional notifications about new games, seasonal bonuses (such as BPL season promotions, Eid special offers, or Pohela Boishakh bonus events), and Platform updates via SMS to your registered mobile number. You may withdraw consent for marketing at any time by contacting abajee support.
Responsible Gaming
To monitor gaming behaviour for indicators of problem gambling; to enforce deposit limits, time-out periods, and self-exclusion requests; and to contact players where abajee has a genuine concern about the impact of their gaming activity on their wellbeing.
5. Sharing Your Personal Data
abajee does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited circumstances, and only to the minimum extent necessary:
Payment Providers
Your name, registered mobile number, and transaction amounts are shared with payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Nexus Pay, and bank partners) solely to execute deposits, withdrawals, and refunds. Payment providers operate under their own privacy policies and are independently responsible for data they hold.
Identity Verification Services
Identity document images and personal details are shared with certified KYC and AML verification service providers for the purpose of confirming your identity and screening against sanctions and watchlists. These providers are bound by strict confidentiality agreements.
Game Providers
A session token and anonymised player identifier are shared with game providers (Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, Microgaming) to initiate and record game sessions. Your full name and financial details are not shared with game providers.
Legal and Regulatory Authorities
abajee will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, a valid court order, or a legitimate regulatory request. abajee will notify affected players of such disclosures where permitted by law.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of abajee's business, personal data held by abajee may be transferred to the acquiring entity. Affected players will be notified of any such transfer and the privacy practices of the new entity before the transfer takes effect.
6. Data Security and Protection
abajee takes the security of your personal data seriously and implements multiple layers of technical and organisational measures to prevent unauthorised access, loss, misuse, or disclosure.
TLS / SSL Encryption
All data transmitted between your device and the abajee Platform is encrypted using industry-standard TLS (Transport Layer Security). Your personal and financial information is never transmitted in plain text over the internet.
Password Hashing
Account passwords are stored using a one-way cryptographic hashing algorithm. abajee staff cannot view your password at any time. You should choose a strong, unique password and never share it with anyone — including abajee support agents.
Access Controls
Access to personal data within abajee's internal systems is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and regular security training.
Data Minimisation
abajee collects only the personal data that is strictly necessary for the purposes described in this Policy. Data that is no longer needed is securely deleted or anonymised in accordance with our data retention schedule.
Fraud Monitoring
Automated systems continuously monitor account activity for unusual patterns indicative of fraud, account compromise, or money laundering. Suspicious activity triggers a security review and may result in temporary account restrictions while the investigation is completed.
Secure Data Storage
Player data is stored on secured servers with restricted physical and logical access. Backup copies are encrypted and stored separately from primary systems. abajee conducts periodic security reviews to ensure storage systems meet current best-practice standards.
Security Incident Notification: In the unlikely event of a data breach that poses a material risk to your rights or interests, abajee will notify affected players as promptly as practicable via their registered mobile number or email address.
7. Cookies and Tracking Technologies
The abajee Platform uses first-party cookies and similar technologies to maintain your session, remember your preferences, and collect anonymised usage analytics. We do not use third-party advertising cookies or cross-site tracking technologies.
Session Cookies
Temporary cookies are placed on your device when you log in to the Platform. These cookies maintain your authenticated session and expire automatically when you close your browser or log out. Without session cookies, the Platform cannot function correctly.
Preference Cookies
Persistent cookies remember your language preferences, responsible gaming settings, and display preferences between sessions. These cookies remain on your device for up to 12 months or until you clear your browser's cookie storage.
Analytics
First-party server-side analytics collect aggregated, anonymised data about how players navigate the Platform. This data helps us identify performance issues, popular game categories, and areas for user experience improvement. Individual players are not identifiable from this data.
You may configure your mobile browser to block or delete cookies at any time. Note that disabling session cookies will prevent you from logging in to the abajee Platform, as they are technically necessary for authentication.
8. Data Retention
abajee retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention guidelines apply:
9. Your Data Rights
As a player on the abajee Platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact the abajee support team via live chat and provide sufficient information to verify your identity.
Right to Access
Request a copy of the personal data abajee holds about you.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of data we are not legally required to retain.
Right to Restriction
Request that we limit processing while a dispute is resolved.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests, including marketing.
abajee will respond to all verified data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, and you will be notified of the extension. There is no charge for submitting a data rights request.
10. Age Restriction and Children's Privacy
The abajee Platform is strictly for adults aged 21 years and above. abajee does not knowingly collect personal data from any person under the age of 21. If abajee discovers that an account has been created by a person under 21, the account will be immediately closed, all data will be securely deleted, and any deposited funds will be returned following a compliance review.
If you are a parent or guardian and believe that a minor in your care has accessed or registered an account on the abajee Platform, please contact our support team immediately via live chat so that we can take prompt action.
11. Changes to This Privacy Policy
abajee reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify registered players via SMS to their registered mobile number.
Your continued use of the abajee Platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you must stop using the Platform and contact support to close your account.
Tip: We recommend reviewing this Privacy Policy periodically, particularly before making a deposit or submitting identity documents, to stay informed about how your data is handled.
12. Contact and Data Enquiries
For any questions, concerns, or requests relating to this Privacy Policy or the personal data abajee holds about you, please contact the abajee Data Support team through any of the following channels:
Live Chat
The fastest way to reach us is via the live chat function available on the abajee Platform, 24 hours a day, 7 days a week. Average response time is under 5 minutes. Please have your registered mobile number ready to verify your identity.
You may also write to us at: [email protected] (plain text — not a clickable link). Please include your registered mobile number and a description of your enquiry in your message. Email responses are typically provided within 2 business days.
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